Privacy notice
This explains how we use information you provide when requesting tours or contacting support. We use it to respond to you, manage requests, and improve clarity for future planning.
What information we use
When you submit a request or send a message, we may collect details such as your name, email address, phone number, preferred date, group size, and any notes you include for planning or accessibility.
We also receive basic information about your request (for example, the tour you’re inquiring about) so we can respond correctly.
How we use it
- Reply to your questions and confirm next steps.
- Plan around your preferences, date, and group details.
- Send email updates related to your inquiry when you’ve agreed.
- Maintain records needed for customer support and service coordination.
Sharing & safety
We only share information when it’s necessary to fulfill your request and provide support. We take reasonable steps to protect information from unauthorized access.
If you include sensitive accessibility or medical notes, we’ll use them only to assess fit and planning needs.
Your choices
You can ask about your information and request updates where appropriate. For email updates, you can unsubscribe any time by following the instructions in messages.
For questions about privacy, contact our team and we’ll help.